Does the drive have a letter assigned to it in Windows? You may have a corrupted file system on the drive. If it has a letter, you can check by doing the following: If you are using Vista or higher, you will first need to open an elevated command prompt. Getting Started with a My Passport for Mac How to format a WD hard drive to exFAT or FAT32 file system. Answer ID 291| This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. From the Start Menu, under Accesories find Command Prompt and right click. Select Run As Adminstrator and accept the User Account Control prompt. If you are using XP you can just run the Command Prompt. When the command prompt appears, type CHKDSK driveletter: /F (replacing driveletter with your assigned letter). It will check the file system and attempt to correct any errors. However, be aware depending on its condition you may still end up with corrupted files. Some times this corruption can occur when unplugging from your TV or not safely removing the device from your computer. If this is a portable drive (no separate power supply), then this may be a power issue. Portable hard drives require a fair bit of power, and while they SHOULD fall within the USB specs (500mA for USB 2.0), some demand a little more. Equally, some hosts (computers, TVs etc) provide just a little below spec, so sometimes you get a bad combination. To test this theory, try the HD on a number of different USB ports on different computers (not just your PC & Mac) and see if they can be read on any of them. If this is indeed the problem, and none of the ports on your computers provide enough power, then there are two things you can do: 1) get a USB 'Y' cable which will aggregate the power from two different sockets or 2) use an external power supply if your HD has a socket for one (if it does not, you may be able to obtain another HD enclosure, which does have such a connection, and transfer the drive itself to it. Hi (again), apologies for the newbie posts but i’m having some trouble working this thing out i was hoping to plug this essential passport into my mac and then drag files onto it for safekeeping. It’s turning out to be a bit of a pain. So, i’ve installed the hardrive and been taken through the setup process. Now all i want to do is manually select files form my mac and put them onto the drive. However, when i try dragging something into the drive, i get an error message that reads: '‘item could not be moved because “my passport” cannot be modified’ err, what?! Does this have something to do with this whole partitioning/formatting process? And if so, could someone please explain this to me as i don’t understand. Hey, It may just be that you have to reformat your harddrive. First: Copy the files on the harddrive onto your mac desktop Second: Go to Finder -> applications -> Utilities -> disk Utilities 3rd: select your hard drive on the left hand side list Chose the Erase tab. And for the volume format, chose MAC Os Extended Let it reformat, when it’s done, open up your hard drive, and copy back in the original files back onto it You should be able to drag in files and what not! I hope this helped, hopefully your problem is what I think it is.
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March 2019
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